Shipping policy
ORDER PREPARATION
The order preparation time is usually 1 to 3 business days as a general rule. Depending on the volume of orders, it could sometimes be delayed up to 10 days. Please note that all my products are made by hand in my workshop.
SHIPPING
* Delivery time is approximate, it depends on the transport company. Sometimes it may increase depending on the destination country or holiday dates.
TARIFFS AND CUSTOMS DUTIES
Prices include all taxes for European Union countries.
International prices do not include taxes, which may be required by the customs authorities of the destination countries. Please note this point when placing your order.
Prices will update when you select your country, this selector is on footer for mobile visitors. Also will update on checkout.
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
If you provide the wrong shipping details and fail to identify the error until after the parcel has been shipped out, then the lost parcel is your responsibility. Occasionally, an incorrect address can be rectified, and I will of course always try to resolve the situation, but in the case it is lost, I will not offer a refund if the package goes missing.